Through the Eyes of the Client

"Through the Eyes of the Client" will revolutionize your mentality and ability to meet your client's needs. This course is about shifting your perception to a higher level of service than you ever thought was possible, and empowering you with the tools & strategies to change your business immediately. more...

?If by the end of this course, you do not believe this training will improve your business, we will refund 100% of your money!? ? Entyro Service Group

Service Myth #3 ? Customer Service Takes Extra Time & Money

So let's talk about serving our clients and customers better... [audible, frustrated sigh]. Every time we begin talking about improving customer service, we start getting defeated looks in the eyes of our course attendees. It's the look that says one very clear thing, ?Easy for you to say...?

The consistent belief about a customer service improvement program is that it takes resources in addition to what you already have or need to make a functional business operate. In other words... it takes time and money to serve your customers. This is true, but only to a point. more...

Want the best? Give your best (by Harvey Mackay)

Reprinted with permission from nationally syndicated columnist Harvey Mackay, author of the New York Times #1 bestseller "Swim With The Sharks Without Being Eaten Alive."

A cover story in Fortune Magazine way back in 1990 said that customers really only want three things: service, service, service.

I don't think things have changed at all.

Harry Bullis, former chairman of General Mills, certainly understood this philosophy. He always told his sales force: "Forget about the sales you hope to make and concentrate on the service you want to render."

The moment someone's attention is centered on service to others, he said, they become more dynamic, more forceful and harder to resist. How can you resist someone who is trying to help you solve a problem? more...